Last Friday one of my friends was complaining about how badly she was treated by Verizon’s customer service. She went into a Verizon store and after an hour of arguments with the Verizon reps, she gave up and left the store with a phone that still did not work.
Then on Saturday a different friend told me about a problem with her AT&T phone and how the AT&T phone store did not help her after an hour of arguing and trying passwords, account verifications, etc. She left the store with a phone that did not work.
Now, this morning I see a post by a friend who tried to get help with his Sprint phone. He got hung up on by the Sprint customer service rep, he called back. He got so upset with the next one that he called Sprint, “A joke.” and that customer service rep told him that HE was a joke and hung up on him. Two hang ups!?!?!? And still a phone that doesn’t work????
What is WRONG with these “customer service” people?