Unskilled vs Untrained

Summer is here and that means a lot of high school and college students are out looking for a part time or summer job. Unfortunately, most of them don’t really have any marketable skills or training that will help them break into the job market. And, let’s face it, entry level jobs suck. The jobs are either boring, repetitive, demeaning or dirty tasks that no one else wants to do.

There is a difference between unskilled workers and untrained workers. An unskilled worker usually has little or no experience in the particular job, or they don’t even need any particular skills to do the job at hand. How hard is it to bale hay or to pick tomatoes? Or to stand in a little both with a microphone headset and cash register to take drive through orders and make change? You can show these people how to do those jobs in less than one hour and put them right to work.

But untrained workers are different and can actually cost a business money losses and disgruntled customers. That is why most companies who are serious about good customer service and their standing in the community will invest in their new hires by training them for all types of encounters and processes. They will want their employees to know the inventory, how to help customers solve their problems, and what the store policies are for a variety of situations.

Today’s Customer Service Issues

Most of my grocery shopping is done at our local Food Lion Supermarket, they always seem to have better prices and good sales than the other fucking food stores here in this area. And I really do like the cashiers that work there in which I have come to know so well through out the years of living and shopping here. Most of them know me my name and are so very kind and genuinely sincere with their questions and/or concerns that they approach me with. A lot of times I will have walked out of there in much better spirits than when I had entered the store. I can’t tell you what a major difference that has made in my grocery shopping habits.

With customer service such a big issue these days, with the economy just fucking with every type of business out there, you would think that more stores would insist that their employees provide the best fucking possible customer service possible. If nothing else, just to look someone in the eyes, extend a greeting to them and last not certainly not least say thank you. I can’t tell you how many times some asshole cashier just takes my money and moves on to the next asshole in line which pisses me off to no end and has prompted me to go straight to management. At least say a fucking thank you for Christ sake!